Refund policy

Clerai is operated by Clerai Technologies. All billing, subscriptions, and payment processing are handled securely via our Merchant of Record, Paddle.com (Paddle). As the Merchant of Record, Paddle is the reseller of record for our services, handles all tax compliance, and manages customer billing inquiries and refunds.

Subscriptions are billed month-to-month and renew automatically. You can cancel your subscription at any time through the Settings → Billing section inside your account. Once cancelled, your subscription will remain active until the end of your current billing period, and you will not be charged again.

In alignment with our billing partner's consumer guidelines, we offer a 14-day refund window from the date of charge. If you are charged for any billing cycle (including initial purchase or renewals) and wish to request a refund, you must submit a request within 14 days of the transaction date. After 14 days, fees are non-refundable.

To request a refund or billing support:

• Email us at support@clerai.app with your account details.
• Alternatively, you can visit Paddle's secure purchaser assistant at paddle.net to contact Paddle customer support directly.